Contact us

To find out more about the marbles card or how to manage your existing account, just get in touch.

By telephone

To report your card lost or stolen call us on:
0333 220 2692* (from the UK)
+44 (333) 220 2692* (from abroad)

For customer enquiries or to make a payment call us on:
0333 220 2692*

To activate your marbles card call us on:
0800 328 2523*

Call Costs

Calls to 0333 220 2692* will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Calls may be recorded or monitored for training and security purposes and to help us manage your account

By post

It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692*, however if you would like to contact us in writing by post, please do so at the following address:

marbles Customer Services
PO Box 136
Sheffield
S98 1HB

Online

You can send us a message online by logging into your online account manager.

If you are not registered for our online services it's easy to sign up.

Alternatively, if you are not a marbles customer but wish to contact us, you can do so here.

Need to make a Complaint?

We are sorry if you need to make a complaint. Please contact us in one of the ways set out here so we can resolve it as soon as possible.