CreditExpert
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FAQs
- the marbles credit card
- benefits of the marbles card
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using your marbles card
- I need to activate my new card. How do I do this?
- I have received my card but don't have a PIN number. What should I do?
- I have received my PIN number but would like to change it. How can I do this?
- I have forgotten my PIN number. What should I do?
- I am trying to buy something on the Internet. I have been asked for my security code. What is this?
- Can I use my card abroad and will I be charged for this?
- What happens if I lose my card while I am abroad?
- Can I use my card to withdraw money from a cash machine?
- If I use my card to withdraw cash, will I be charged for this?
- Is there a limit to the amount of cash I can withdraw?
- Can I have more than one cardholder on my marbles credit card account?
- I need to order a new card. How do I do this?
- My marbles card runs out soon. What should I do?
- I have lost my marbles card. How do I report this?
- What rate of interest am I paying for my marbles card?
- Can I ask for my credit limit to be increased or decreased?
- What happens if I go over my credit limit?
- making a balance transfer
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understanding your statements
- How often will I receive a statement for my marbles card?
- Can I change the day that my statement is sent?
- What should I do if I don't receive a statement each month?
- Can I still make a payment even if I don't receive a statement?
- Where on my statement does it tell me how much I need to pay?
- Where on my statement does it tell me what my credit limit is?
- Where on my statement does it tell me how much credit I have available?
- I have lost a statement. Can I get a copy from you?
- Can I access my card details online?
- I would like to close my marbles card. How do I do this
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making payments
- How often do I have to make a payment?
- Do I have to pay everything I owe on my marbles card each month?
- How do I find out when my payment is due each month?
- Can I make more than one payment each month?
- Can I change the day that my payment is due?
- How can I make a payment?
- What is the postal address for marbles card payments?
- Can I pay by direct debit?
- How long does it take after I have made a payment before I can start using my marbles card again?
- How are payments assigned against the amount I owe marbles?
- I cannot afford to make a payment this month. What should I do?
- What happens if I don’t make a payment or my payment is late?
- Is there anything I can do to protect myself if I can't make a payment?
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contacting marbles
- How can I contact marbles?
- How do I tell you if I move house?
- What should I do if my card is lost or stolen?
- I have received an email from marbles asking for personal details, is this secure?
- I need to make a claim on my payment protection insurance. How do I do this?
- I would like to be removed from the marbles mailing list. How do I do this?
- I would like to make a complaint. How do I do this?
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fraud & identity theft
- Is it okay for me to use my marbles card to buy things on the Internet?
- What guarantees can marbles give me that my card details are secure?
- I am worried that my card has been used by someone else. What should I do?
- I am worried that someone else may be using my personal details to apply for credit. What should I do?